Privacy Policy

This Privacy Policy describes how STS Electronic Recycling, Inc. ("STS," "we," "us," or "our"), operating Chicago Shredder, collects, uses, discloses, and protects information when you visit chicagoshredder.com or engage our services. We are committed to protecting your privacy and handling your information responsibly. By using this website or our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Contact information: Name, company name, phone number, email address, and service address when you request a quote or contact us.
• Service information: Details about materials to be recycled or destroyed, volume estimates, and scheduling preferences.
• Website usage data: IP address, browser type, device information, pages visited, and referring URLs collected automatically through standard web server logs and analytics tools.
• Cookie data: Information collected through cookies and similar technologies. See our Cookie Policy for details, and manage your choices using the Consent Preferences link in the website footer.

2. How We Use Your Information

We use the information we collect to:

• Respond to service inquiries and provide quotes
• Schedule and execute pickup and destruction services
• Issue certificates of recycling and data destruction
• Communicate with you about your service requests
• Improve our website, services, and customer experience
• Detect, prevent, and address fraud, security, or technical issues
• Comply with legal obligations and enforce our agreements

3. Legal Bases for Processing

Where applicable law requires a legal basis for processing, we rely on one or more of the following: your consent; the performance of a contract or to take steps at your request prior to entering a contract; compliance with a legal obligation; and our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.

4. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• STS Electronic Recycling, Inc. affiliates within the STS Recycling Family for service fulfillment
• Downstream processing partners as necessary to complete recycling and destruction services
• Service providers who assist us with website operations, communication, and analytics, under confidentiality obligations
• Law enforcement or regulatory authorities when required by law or to protect our legal rights
• A successor entity in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement reasonable technical and organizational measures designed to protect your information against unauthorized access, disclosure, alteration, or loss. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you not to submit sensitive personal information through web forms beyond what is necessary to request service.

6. Data Retention

We retain contact and service records for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Certificate records may be retained for extended periods to support compliance and audit needs. When information is no longer required, we take reasonable steps to delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, update, or request deletion of your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of certain states, including Illinois and California, may have additional rights regarding their personal information and the right not to be discriminated against for exercising those rights. To exercise any of these rights, contact us using the information below; we will respond to verifiable requests within the timeframe required by applicable law. You may also manage cookie preferences at any time via the Consent Preferences link in the footer.

8. Children's Privacy

Our website and services are directed to businesses and organizations and are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

9. Third-Party Links

This website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised date. Continued use of this website following changes constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related questions or requests, contact STS Electronic Recycling, Inc. at:
844.699.2913  ·  recycle@stsrecycle.com
Jacksonville, Texas